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FAQ
TOURS & PACKAGES - CONFIRMING A RESERVATION

When becomes my reservation firm?
As soon as you will receive a confirmation from us and the voucher.

How do I cancel confirmed services and what are the cancellation fees?
- as an individual tourist You can cancel your booking on info@1bigeurope.com with a requirement for confirmation from us - Cancelation fees: up to 2 days prior to arrival: no fees 2 – 0 days or no show: the cost of the first night - as a group Please, send us the cancellation as soon as possible by fax (00420 415 658 497) or e- mail info@1BigEurope.com with a requirement for confirmation from us. Cancellation fees: up to 30 days prior : no fees 29 - 22 days prior : 30% 21 - 15 days prior : 60% 14 - 7 days prior : 80% 7 - 3 days prior : 90% 2 - 0 days prior : 100%

Where can I find contact on our guide?
We will send you his name and phone number in the voucher. There will be also stated: time and place of meeting with him, description of chosen program, way of payment and contact to our agency.

Contact us! We're here to help! More info

e-mail: info@pension.cz
phone: +420 415 658 580
fax: +420 415 658 497

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Special price for bookings made
from 23.10  to 29.10.2017


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