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FAQ
ACCOMMODATION - MAKING A RESERVATION

Do I need a credit card to make a reservation?
No, you have the option to pay by bank transfer. But we need to receive the full payment at least 10 days prior to your arrival to ensure your reservation.

Will my requirement reach the exact hotel?
No, the reservation will arrive to our reservation office and we will arrange the booking for you. The price is the same as the hotel offers or even lower!!

When and how will I get accommodation voucher?
Your accommodation voucher will be ready after authorization of your credit card. You will recieve information e-mail about the authorization and than you can collect the voucher on www.1BigEurope.com if you log in to the web page with your user name and password (you get these details with confirmation of your booking by e-mail).

How much do I pay to make a reservation through your web site?
Our service is free of charge and you will pay only the acommodation and services arranged through us. The majority of prices are lower then directly in the hotel.

Will be the hotel informed about my advanced payment?
Yes this information has to be stated to your accommodation voucher also.

What payment options do I have as an individual tourist?
We prefer payment by your credit card, but you can also pay in cash, by bank transfer or with a cheque. These types of payment are upon requests.

Is it sure that hotel I have booked has a vacancy?
For the availability we have to contact our supplier and therefore it is not possible to guarantee nor inform you about the availability over the phone and it is better to send a request by e-mail. If the exact hotel is fully booked, we will offer you a similar one instead.

Is paying by credit card secure?
Absolutely. We are very highly aware of the absolute security of your personal dates especially of your credit card details. Each reservation form is checked by SSL secure server. Our security system is supported by a 56-bit encryption certificate issued by Thawte. All your personal details are 100% encrypted when transferred over the internet. If you are afraid of sending the number of your credit card by Internet, you do not have to be. Just fill in all details, print the reservation form out and send it with your signature by fax on number +420 415 658 497 , You can also call this information to our reservation department on number: + 420 415 658 580.

What possibilities of payment do I have, if I make a group reservation?
We require payment by your credit card, bank transfer or by invoice.

Are your rates per person/night or per room/night?
All of our rates stated on our web site are per person per night.

When becomes my reservation firm?
Your reservation is confirmed once you receive a confirmation e-mail from 1BigEurope. As a proovment of your reservation is accommodation voucher that you have to collect on our web site 10 days before the arrival and will be again informed by e-mail.

What types of credit cards do you accept?
We accept Visa, MasterCard by online payment throught MUZO and upon request American Express, Diners Club and JCB

When my credit card will be charged?
Your credit card will be charged for online reservations immediately with booking and for reservation upon request as soon as accommodation is confirmed.

How much do I pay to make a reservation through your web site?
Our service is free of charge and you will pay only the acommodation and services arranged through us. The majority of prices are lower then directly in the hotel.

What is the latest time to make a reservation over your system?
You can arrange it only till 4 days before the date of check in – for last minute reservations please contact our reservation department reservation@1bigeurope.com

How long does it take to complete the booking procedure?
We complete the reservations within few hours, if we receive the reservation form BOOK NOW - during our opening hours (Monday – Friday 6:00 – 22:00 CET and Saturday – Sunday 9:00 – 19:00 CET). A maximum time we take to complete the reservation is up to 24 hours due to the time zone. In many cases we are depending on a speed of the responses from the hotel reservation office.

Is it sure that hotel I have booked has a vacancy?
For the availability we have to contact our supplier and therefore it is not possible to guarantee nor inform you about the availability over the phone and it is better to send a request by e-mail. If the exact hotel is fully booked, we will offer you a similar one instead

Will my requirement reach the exact hotel?
No, the reservation will arrive to our reservation office and we will arrange the booking for you. The price is the same as the hotel offers or even lower!!

Do hotels accept also group reservations?
Yes, if the capacity is sufficient, they welcome groups. For more information please click here: https://www.1bigeurope.com/group_reservation.aspx

Is it necessary to book in advance?
Yes, especially during the main season, when hotels are usually booked up approximately two months in advance.

Can I make a reservation for a friend or a relative?
Yes, of course but please do not forget to mention a name of your friend and a name of the cardholder, who guarantees the reservation.

What become with my personal details after departure from the hotel?
Credit card numbers are deleted immediately after departure from the hotel and personal details are kept on a safe place for the accounting reasons. Your personal information WILL NOT be provided to a third party.

Are your rates per person/night or per room/night?
All of our rates stated on our web site are per person per night

Are the prices final or do I have to pay something more at the reception?
All prices are final included VAT and taxes

Contact us! We're here to help! More info

e-mail: info@pension.cz
phone: +420 415 658 580
fax: +420 415 658 497

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from 23.10  to 29.10.2017


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